ALL SALES ARE FINAL; REFUND POLICY

All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account you purchase Recharge for and all charges that result from those purchases. MY RECHARGE SOLUTION is not responsible for any purchase of Recharge or Bill payment for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Site/Mobile Application, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include the following details in the email - the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. MY RECHARGE SOLUTION shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 72 working Hours in the MY RECHARGE SOLUTION Wallet from the date of receipt of your email.